Fasset is dedicated to ensuring customer satisfaction through a transparent and efficient complaint resolution process. This policy outlines our commitment to promptly and effectively address customer concerns, fostering trust and loyalty among our clientele. This policy serves as a comprehensive guide for Fasset's Complaint Handling Staff to manage customer complaints effectively, ensuring timely resolution and maintaining high levels of customer satisfaction. It also provides a framework for continuous improvement in service delivery under the oversight of the Complaint Handling Manager.
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